NorthWood Knowledge

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Frequently Asked Questions - Ordering & Policies We've compiled a list of our most frequently asked questions to help get you answers as quickly as possible. We cover every topic here from placing an order to after sale support. Can't find the answer you need? You can contact us anytime and a member of our team will get back to you within 1 business day. Please be patient - sending multiple requests just makes it take longer for every one. What are your wicks coated with? Our wicks are coated in natural wax or paraffin wax. Read this article for a list of coatings for each wick we carry. Are fragrance oils natural and non-toxic? If you’re looking for clean and environmentally friendly ingredients for your products, you’ve probably come across tons of different opinions on this topic in groups and forums. Read this article for a better understanding of what "all natural" means in the world of fragrance.

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